Privacy Policy for FilePortal.ai

Effective Date: June 21, 2025

At FilePortal.ai ("we," "us," or "our"), we respect and are committed to protecting the privacy of our users. This Privacy Policy outlines how we collect, use, store, and safeguard the information you provide while using our services. By accessing or using our web application (the "Service"), you agree to the terms outlined in this Privacy Policy.

1. Information We Collect

We do not read, store, or disclose the content of the contracts you upload. We do not collect personal information unless you provide it directly to us. The information collected may include, but is not limited to:

• Account Information: When you create an account, we collect personal information, such as your name, email address, and company details.
• Uploaded Documents: You may upload contracts to our platform. These documents are stored and organized in our system but are not read, shared, or used for any purpose other than as part of the Service.
• Usage Data: We collect information on how you interact with our Service, including your usage patterns, preferences, and actions within the app. This helps us improve the Service and enhance user experience.

2. How We Use Your Information

We use the information we collect in the following ways:

• To provide, operate, and maintain the Service.
• To improve, personalize, and optimize the Service, including troubleshooting and technical support.
• To comply with legal obligations and enforce our terms of service.

3. AI Use and Data Processing

Our platform utilizes artificial intelligence (AI) through Amazon Bedrock for contract-related processing. However, please note the following:

• We do not read the contents of your contracts. Our AI processes the documents without storing or disclosing the data.
• The information processed by our AI is never used for training purposes, and no data from your contracts is shared with third parties or used to improve the AI model.
• We do not sell, share, or disclose any customer information to third parties, for any reason, including AI-related purposes.

4. Payment Information

We use Stripe to process all payments made through our platform. We do not collect, store, or use any credit card or payment information. All payment information, including credit card details, is securely handled and stored by Stripe. We do not have access to or store any of your payment details, and all payment transactions are governed by Stripe's privacy policy, which can be found at https://stripe.com/privacy.

5. Data Security

We take data security seriously and implement industry-standard security measures to protect the data you upload and the information you provide. Our infrastructure is hosted on Amazon Web Services (AWS), which follows robust security standards to ensure your data is securely stored and processed. However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your data, we cannot guarantee its absolute security.

6. Data Retention

We retain your data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law. You can request deletion of your account and associated data at any time by contacting us through the provided contact details.

7. Your Rights

You have the following rights regarding your personal data:

• Access and Correction: You may request access to the personal information we hold about you and ask for corrections if necessary.
• Data Deletion: You can request the deletion of your account and data.
• Opt-Out: You can opt out of receiving marketing communications by following the instructions in any marketing email you receive from us.

8. Third-Party Services

We use the following third-party services:

• Amazon Web Services (AWS): We use AWS to host and process the data you upload to our platform. AWS adheres to strict security protocols to ensure that your data is handled securely and in accordance with privacy standards.
• Stripe: We use Stripe to handle payment processing. All payment information is securely processed by Stripe, and we do not store or have access to any payment details.

We do not share, sell, or disclose any information to additional third parties for marketing purposes.

9. Changes to This Privacy Policy

We reserve the right to update this Privacy Policy at any time. We will notify you of any changes by posting the updated policy on our website with a revised effective date. Please review this Privacy Policy periodically for any updates or changes.

10. Contact Us

If you have any questions or concerns regarding this Privacy Policy or how we handle your personal data, please contact us at our contact page.